How Local Law Shapes Access
When local rules allow access, we process only the details needed to open your account, match payment records, and handle support requests with a clear audit trail. If a DANA, OVO, GoPay, QRIS, or bank transfer entry does not match the account name, we can pause
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the request until the details line up. For payout requests, we check the registered name before release, and we do not rely on screenshots alone; we compare the profile, the device history, and the latest message from your account. We also keep logs long enough to
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answer questions about access, session safety, and account changes, then remove or anonymise them on a rolling schedule when the retention window closes. If a rule changes or a check fails, we may restrict or close access, and the same local-law rule applies to every request.
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You can send the correction from the registered account so we can compare the message, the profile, and the payment record without delay.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.