Reference

Privacy Policy At A Glance

You can check how your account data is handled before you send anything, and we keep the process tied to the account you open with us.

Account dataCookie useRequest checksLocal law

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What This Policy Covers

suka2888 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the details we collect when you create or use an account, the device signals that help us secure login, and the transaction records linked to DANA, OVO, GoPay, and QRIS. We keep only what we need for matching, dispute handling, fraud checks, and

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legal duties that apply in Indonesia. If you send a correction request, we may ask for the account email, last login device, and one matching payment reference before we change the file. Where local law limits a request, we follow that rule and explain the next
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step. Access and any outcome remain available only where local law permits. For Indonesian accounts, we keep the same process across web and mobile browser sessions, whether you open on Android Chrome or iPhone Safari.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where To Send Requests

If you want access, correction, or removal of stored data, we keep three contact paths open so you do not have to guess where to send the request.

WhatsApp Send your account email, the field you want changed, and a short reason. We use WhatsApp to confirm ownership first, then we update the record tied to your account.

Email Email works well when you need a copy of stored details or a correction that needs context. Include your account name, phone number on file, and the last device you used.

Live chat Open live chat from the lobby between 09:00 and 21:00 WIB if you want a fast answer. We can tell you which request path fits your case and what to send next.

CHECKABLE CONTROLS

Data Handling You Can Check

We keep the data trail narrow: account fields, login records, device type, and the payment reference tied to your wallet or bank transfer.

Data we keep

We keep the account fields you submit, login history, device type, and the payment reference tied to your wallet or bank transfer. That lets us verify access, handle disputes, and respond without asking for the same details twice.

Cookies on devices

When you open on Android Chrome, iPhone Safari, or desktop browsers, session cookies help the login stay active and remember your language choice. You can clear those cookies in your browser settings whenever you want.

Security checks

A new device or a different IP can trigger an extra email or chat check before we change sensitive fields. That step helps us keep the account tied to you and reduces unwanted edits.

Retention period

We keep records only for the time needed for service, dispute handling, fraud checks, and any legal duty that applies. After that period, we delete or anonymize what we no longer need.

Who can ask

You can ask for access, correction, or deletion through WhatsApp, email, or live chat. We ask for a matching account detail first, then we respond with the smallest useful set of records.

Change requests

If your phone number, email, or payment reference changes, send the old and new details from the account email. We complete the update after a short verification step and a final record check.

Common Privacy Questions For You

Use these answers if you want the short version before sending a request. They cover what we collect, why we keep payment and device records, how cookies work on your phone or laptop, and where to contact us for access or changes. If we cannot complete a request, we explain why and point you to the next practical step. Any request still depends on local law, and we only process it where local law permits.

We collect the details you enter during setup, plus login time, device type, IP address, and the payment reference tied to your wallet or bank transfer. We use that to verify access and answer requests.

Yes. When a transfer or QRIS scan is matched to your account, we keep the reference, time stamp, and status line. We do not store more payment data than we need for reconciliation and dispute handling.

Yes. Send the request from the account email, add the old and new details, and tell us the last device you used. We verify the match before updating the record.

We keep records only while they are needed for service, security checks, dispute handling, and any legal duty that applies. After that, we delete or anonymize them in our retained files.

Cookies help us keep you signed in, remember language choice, and load the account page faster on Android Chrome, iPhone Safari, or desktop browsers. You can clear them from browser settings at any time.

Use WhatsApp, email, or live chat. Send your account name, the change you want, and a way to confirm ownership. We reply with the next step and any extra check needed.

If local law limits a request, we follow that rule and tell you what we can do instead. We only process requests where local law permits and where we can verify the account.

Privacy Policy At A Glance

Where To Send Requests

Data Handling You Can Check

Data we keep

Cookies on devices

Security checks

Retention period

Who can ask

Change requests

Common Privacy Questions For You

01 What data do you collect when I open an account?

02 Do you keep DANA, OVO, GoPay, and QRIS records?

03 Can I ask you to change my phone number or email?

04 How long do you keep my data?

05 How do cookies work on my phone or laptop?

06 Who do I contact for a privacy request?

07 What happens if local law limits my request?

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